Grievance Procedures

ADAP is required by federal law to have a grievance procedure so clients, prospective clients, and their family members or legal representatives may express concerns about the services they received or if they were denied advocacy assistance from ADAP.

You have the right to file a grievance if you were told you were not eligible for our services; you were denied a requested service; you were receiving help from us that ended or further help was denied for reasons with which you disagree. You may also file a grievance if you are unhappy with ADAP’s services, or you believe we treated you unfairly or believe that ADAP has not carried out its legal obligations.

From the date of the action or decision that you want to grieve, you have 30 days to file your grievance. ADAP will not respond to grievances on that matter after that deadline.

ADAP’s Associate Director will review your grievance and will mail you a written response within 15 days of receiving your grievance. If you disagree with the Associate Director’s response, you may submit an appeal to ADAP’s Executive Director asking for further consideration. ADAP’s Executive Director will review your grievance and will mail you a written response within 30 days. If you disagree with the Executive Director’s response, you may submit a final appeal to ADAP’s governing authority (or their designee) asking for further consideration. The governing authority will review your grievance and issue a written decision to you within 30 days of receiving your appeal. This will be ADAP’s final decision in the matter. The confidentiality of your grievance will be strictly protected. Access to your grievance and related materials will be permitted only for ADAP staff with a need to review the complaint.